Daisuke Inoue

Daisuke Inoue 井上大輔 Daisuke Inoue Daisuke Inoue Daisuke Inoue

CRE CRE CRE CRE CRE @ Hatena はてな Hatena Hatena Hatena

Belongingsonal History - Hatena Co., Ltd.d the manufacturing company SIer as a new SE graduate. I also- Mackerel CRE （Customer Reliability Engineer） - After working as a server-side engineer in an advertising delivery system, and## Brief Personal History Hatena Co., Ltd. in 2016. - In 2006, I joined the manufacturing company SIer as a new SE graduate. I also worked as a project leader.- After working as a server-side engineer in an advertising delivery system, and a Scrum Master, I joined Hatena Co., Ltd. in 2016. - I have experience with Ruby, Java, and COBOL, but currently likes Go. Also develop and maintain [Pixela](https://pixe.la/). Writings, awards, etc. - Writings, awards, etc.ーバ監視 実践入門(技術評論社)](https://gihyo.jp/book/20- co-writing; [Mackerelサーバ監視 実践入門(技術評論社)](https://gihyo.jp/book/2017/978-4-7741-9213-0) - contributing; [プロダクトを成功させるため、はてなのCREがやっていること～成功を導く3つのドッグフーディング - ProductZine](https://codezine.jp/article/detail/12293)- awards; Mashup Awards 2018 API category awards://codezine.jp/article/detail/12 ## 氏名等 - 井上大輔 - [@a_know](https://twitter.com/a_know) / GitHub： [a-know](https://github.com/a-know) - 岡山県倉敷市在住。 ## 所属 - 株式会社はてな - Mackerelチーム CRE（Customer Reliability Engineer） ## 略歴 - 2006年、製造系SIerにSEとして新卒入社。プロジェクトリーダーなどを経験。 - ソーシャルゲームのバックエンドエンジニアや広告配信システムのサーバーサイドエンジニア、スクラムマスターなどを経て、2016年に株式会社はてなに入社。 - Ruby, Java, COBOL などの開発言語経験があるが、現在はGoがお気に入り。[Pixela](https://pixe.la/)を開発・運営。 ## 執筆・受賞等 - 共著：Mackerelサーバ監視[実践]入門(技術評論社) - 寄稿：[プロダクトを成功させるため、はてなのCREがやっていること～成功を導く3つのドッグフーディング - ProductZine](https://codezine.jp/article/detail/12293) - 受賞：Mashup Awards 2018 API部門賞 Belongingsonal History - Hatena Co., Ltd.d the manufacturing company SIer as a new SE graduate. I also- Mackerel CRE （Customer Reliability Engineer） - After working as a server-side engineer in an advertising delivery system, and## Brief Personal History Hatena Co., Ltd. in 2016. - In 2006, I joined the manufacturing company SIer as a new SE graduate. I also worked as a project leader.- After working as a server-side engineer in an advertising delivery system, and a Scrum Master, I joined Hatena Co., Ltd. in 2016. - I have experience with Ruby, Java, and COBOL, but currently likes Go. Also develop and maintain [Pixela](https://pixe.la/). Writings, awards, etc. - Writings, awards, etc.ーバ監視 実践入門(技術評論社)](https://gihyo.jp/book/20- co-writing; [Mackerelサーバ監視 実践入門(技術評論社)](https://gihyo.jp/book/2017/978-4-7741-9213-0) - contributing; [プロダクトを成功させるため、はてなのCREがやっていること～成功を導く3つのドッグフーディング - ProductZine](https://codezine.jp/article/detail/12293)- awards; Mashup Awards 2018 API category awards://codezine.jp/article/detail/12 Belongingsonal History - Hatena Co., Ltd.d the manufacturing company SIer as a new SE graduate. I also- Mackerel CRE （Customer Reliability Engineer） - After working as a server-side engineer in an advertising delivery system, and## Brief Personal History Hatena Co., Ltd. in 2016. - In 2006, I joined the manufacturing company SIer as a new SE graduate. I also worked as a project leader.- After working as a server-side engineer in an advertising delivery system, and a Scrum Master, I joined Hatena Co., Ltd. in 2016. - I have experience with Ruby, Java, and COBOL, but currently likes Go. Also develop and maintain [Pixela](https://pixe.la/). Writings, awards, etc. - Writings, awards, etc.ーバ監視 実践入門(技術評論社)](https://gihyo.jp/book/20- co-writing; [Mackerelサーバ監視 実践入門(技術評論社)](https://gihyo.jp/book/2017/978-4-7741-9213-0) - contributing; [プロダクトを成功させるため、はてなのCREがやっていること～成功を導く3つのドッグフーディング - ProductZine](https://codezine.jp/article/detail/12293)- awards; Mashup Awards 2018 API category awards://codezine.jp/article/detail/12 Belongingsonal History - Hatena Co., Ltd.d the manufacturing company SIer as a new SE graduate. I also- Mackerel CRE （Customer Reliability Engineer） - After working as a server-side engineer in an advertising delivery system, and## Brief Personal History Hatena Co., Ltd. in 2016. - In 2006, I joined the manufacturing company SIer as a new SE graduate. I also worked as a project leader.- After working as a server-side engineer in an advertising delivery system, and a Scrum Master, I joined Hatena Co., Ltd. in 2016. - I have experience with Ruby, Java, and COBOL, but currently likes Go. Also develop and maintain [Pixela](https://pixe.la/). Writings, awards, etc. - Writings, awards, etc.ーバ監視 実践入門(技術評論社)](https://gihyo.jp/book/20- co-writing; [Mackerelサーバ監視 実践入門(技術評論社)](https://gihyo.jp/book/2017/978-4-7741-9213-0) - contributing; [プロダクトを成功させるため、はてなのCREがやっていること～成功を導く3つのドッグフーディング - ProductZine](https://codezine.jp/article/detail/12293)- awards; Mashup Awards 2018 API category awards://codezine.jp/article/detail/12

Session information

DevRel and Customer Success for Technical Products 技術プロダクトの DevRel とカスタマーサクセス DevRel and Customer Success for Technical Products DevRel and Customer Success for Technical Products DevRel and Customer Success for Technical Products

🗣 japanese 🕘 04:35 〜 05:05 UTC at Japan
We are based on the concept of Customer Success as CRE (Customer Reliability Engineer) of Mackerel, a server monitoring SaaS. At first, the job category was not "CRE" but "Sales Engineer" and I was involved with customers mainly through sales activities. But now it's "CRE". Through a variety of activities, we have found that Customer Success is what is truly necessary for technical products (SaaS) and their customers. I feel that the essence of this is applicable to DevRel. I would like to talk about the relationship between Customer Success and DevRel, as well as what I have been involved with customers and my experience with customers while changing my job title. 私達は、サーバー監視SaaS・MackerelのCRE（Customer Reliability Engineer）として、カスタマーサクセス（CS）の理念をベースに活動を行っています。 当初の職種は「CRE」ではなく「セールスエンジニア」で、営業活動を軸にお客様と関わりを持っていました。 ですが、今は「CRE」です。様々な活動から、技術プロダクト（SaaS）とそのお客様にとって真に必要なものこそがCSであることを見出したからです。 その本質は、DevRelにも適用できるものではないかと感じています。職種を変遷させながらお客様と関わり・経験したこととCS、DevRelとの関連性についてお話します。 We are based on the concept of Customer Success as CRE (Customer Reliability Engineer) of Mackerel, a server monitoring SaaS. At first, the job category was not "CRE" but "Sales Engineer" and I was involved with customers mainly through sales activities. But now it's "CRE". Through a variety of activities, we have found that Customer Success is what is truly necessary for technical products (SaaS) and their customers. I feel that the essence of this is applicable to DevRel. I would like to talk about the relationship between Customer Success and DevRel, as well as what I have been involved with customers and my experience with customers while changing my job title. We are based on the concept of Customer Success as CRE (Customer Reliability Engineer) of Mackerel, a server monitoring SaaS. At first, the job category was not "CRE" but "Sales Engineer" and I was involved with customers mainly through sales activities. But now it's "CRE". Through a variety of activities, we have found that Customer Success is what is truly necessary for technical products (SaaS) and their customers. I feel that the essence of this is applicable to DevRel. I would like to talk about the relationship between Customer Success and DevRel, as well as what I have been involved with customers and my experience with customers while changing my job title. We are based on the concept of Customer Success as CRE (Customer Reliability Engineer) of Mackerel, a server monitoring SaaS. At first, the job category was not "CRE" but "Sales Engineer" and I was involved with customers mainly through sales activities. But now it's "CRE". Through a variety of activities, we have found that Customer Success is what is truly necessary for technical products (SaaS) and their customers. I feel that the essence of this is applicable to DevRel. I would like to talk about the relationship between Customer Success and DevRel, as well as what I have been involved with customers and my experience with customers while changing my job title.